Retail

Deliver The Complete Shopping Experience

Microsoft Dynamics for Retail provides customer engagement capabilities that include store operations, channel management, order management, marketing and care, and business intelligence, along with more back office capabilities, like procurement and financials, in an end-to-end solution delivering full visibility across the entire business.

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A Dynamic Retail Solution

Microsoft Dynamics for Retail enables retailers of all sizes, all around the world, to be dynamic. A seamless and differentiating omni-channel solution that is more modern, more mobile, and more global. End-to-end capabilities, from modern point of sale (POS), store operations, merchandising, e-commerce, call center, marketing, and customer care, to supply chain, financials, and more, can be deployed in the way that makes the most sense for your business.

Omni-Channel

► Omni-channel is all about being connected to those channels where your customers shop. It’s about providing information, along with easy and consistent shopping experiences, and encouraging customers to have a relationship with your brand. Customers move from social networks, to online stores, to in-store experiences, and they expect seamless and consistent engagement with the retailer.

Marketing

► Easily plan, execute, and measure campaigns from start to finish. Bring your marketing vision to life—engage customers with personalized, multi-channel campaigns, build pipeline, and demonstrate the impact of your marketing.
Features include: Content and Spend Management, Execution Planning, Campaign Nurturing and Automation, Media Buying and Planning

Supply Chain Management

► To have control, you need a real-time view of your business and products. And, with that control, you can have more efficient people and processes, a better handle on costs, happier customers and, ultimately, greater profits.
Features include: Buying, Replenishment, Order Management, Warehouse and Transportation Logistics

E-commerce

► Customers are informed and want shopping choices. They want the option of going to a physical store, browsing on a tablet at home, or shopping on-the-go using a smartphone! E-commerce and social features in Microsoft Dynamics for Retail provide today’s retailers with an opportunity to engage and connect with customers through an omni-channel shopping experience. Retailers can easily connect with friends and followers while gathering purchasing intentions and preferences on Social Media.

Finance

► Increase insights into your financial organization, and streamline financial planning and performance management, while attending closely to cash flows, controls, costs, and risk, with one integrated solution that helps you re-imagine finance to drive impact.

Modern Point of Sale

► Today’s customers live in a connected world and are well informed when making a purchase—before they even walk into a store. In a time when customers are shopping on their terms, retailers need to find ways to better serve and provide them with amazing in-store experiences! To best engage customers, retailers must empower their employees to provide excellent customer service. This is where point of sale (POS) can become point of service—using rich clienteling capabilities in the Microsoft Dynamics modern POS solution.

Empowering Retailers To Engage With Their Customers