Microsoft Dynamics CRM

Make Faster and Better Informed Decisions

 Positive customer experience is an increasingly important ingredient for companies to win and retain customers.
Microsoft Dynamics CRM helps companies create long-term relationships with their
customers by delivering exceptional experiences based on knowledge and trust.
Free up your time to focus on developing other areas of your business.

What Can CRM do for me?

CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions—marketing, sales, and customer service. CRM solutions can deliver return on investment through marketing automation, customer service, and sales force automation.

Marketing

Engage customers one to one across channels, build your sales pipeline, and demonstrate the impact of your marketing investments in real time.

Sales

Provide the essential insights, guidance, and tools that salespeople need to find the right customers. Win the right deals and harness the power of the entire organization.

Service

Earn customers for life through cross-channel service, increased agent productivity, and adaptive service models.

Field Services

FieldOne Sky, built on the Microsoft Dynamics xRM Platform, gives you the opportunity to meet the challenges of field service in the 21st century using familiar tools and technology.

Do you need to do a foll0w-up?

Every member of your team will be able to see when you last communicated with a client, and what the nature of that communication was.
Say goodbye to missed follow-ups. Additionally, with CRM, you can view a complete history of your company’s
interaction with a client. Not only is this a good way to see how to approach future customers, but
can also provide a run-down of where things went wrong if interactions were unsuccessful.

Email Campaigns

Run email campaigns straight out of Dynamics CRM, whether it be a simple newsletter, more sophisticated segmented marketing, or even drip marketing campaigns.

Integration

The tight integration with Microsoft Office products allows employees to easily pull information from CRM into Office system applications, such as Excel, Word, and Outlook, and vice versa.

Personalized

The dashboards in CRM adapt to job functions and each user’s preferences, providing a real-time, overall view of business areas from lead generation through to customer service.

Safe Storage

Microsoft Dynamics CRM uses the cloud to store data, making it easy for your business to grow. This allows supports your users that are working off-site. Access data at any time, from any location, using your mobile, desktop or laptop.

Personalize Customer Experiences

Engage them at the right time, in the right place, in the right way throughout the journey.

Predictive Customer Engagement

Leverage internal and external data to identify patterns and trends.

Create Proactive Experiences

Determine the next best interaction with your customer based on insights.